How Property Managers Can Meet Tenants’ Needs in 2022

The Value of Property Managers’ Services & Expertise 

The recent pandemic has highlighted the value of property managers’ services, particularly amid rapidly changing local market conditions. Three in five property managers believe their clients see more value in those services today than they did prior to the pandemic; and they’re noticing an increase in demand for their professional expertise, above and beyond the duties they’ve traditionally fulfilled. 

Property Managers Must Adapt to Evolving Customer Expectations 

Due to increased demands from renters and rental owners, property managers have spent more time focusing on their customer relationships. In a 2019 survey, “attracting and retaining great residents” was ranked #9 as a priority; in 2021, it rose to #1. For third-party property managers, satisfying current clients and finding the right owners to work with was in position #3. 

Tech Adoption During the Pandemic is Here to Stay  

Since the pandemic, property managers have had to digitize a lot of interactions that they used to conduct face-to-face. While some in-person interactions have returned here and there, property managers are keeping the technologies in place that have led to greater efficiency for their teams, as well as greater convenience for their customers. 

Property management software enables property managers to cut down on the amount of time they spend on administrative tasks so that they can focus more on providing the best possible customer service and industry expertise.*   


How We Streamline Property Management For Our Clients: A Look At Rent Manager 

Our property management team uses Rent Manager, a proven property management software that helps manage our portfolio. This advanced software features workflow management and task automation technology, enabling our property management team to spend more time focusing on tenants, properties, and building new business. 

The MD Difference 

At Miller Diversified Property Management, we protect our property owners’ investments, ensuring they minimize risk and maximize both short and long-term return on investment. We offer many property management services including: 

  • Tenant acquisition 
  • Unit preparation and inspection 
  • Rent collection  
  • Policy enforcement  
  • Repair services 
  • Vendor selection 
  • Accounting & financial services  


 Learn more about Miller Diversified’s Property Management Team:  

*Source: Buildium’s 2022 Property Management Industry Report,